Returns & Refunds Policy

1. Product Availability

The provision of goods and services by Fiddle Fig is subject to availability.

In the event that a product is unavailable after payment has been made, Fiddle Fig will contact you and offer a waiting period, if the waiting period is declined, Fiddle Fig will refund the client in full within 7 working days 

2. Order Cancellations

• An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made for an order, the order can only be cancelled before the order has been dispatched by Fiddle Fig.
• Cancellation of orders by the customer may attract a 20% handling fee if the order has already been dispatched.
• No returns will be accepted for:
  – Non-stock items
  – Special orders
• Due to hygiene and safety standards, products that have been opened or have had their seals broken cannot be returned.

3. General Returns Policy

Refunds will only be processed if:

• The product is returned within 7 days of purchase
• The product is unused, unopened, and in perfect condition
• Proof of purchase is provided

A delivery being delayed is not grounds for return or refund.

. Refund Process

To request a refund, please email the following information to customercare@fiddlefigzw.com :

• Proof of Purchase (receipt or invoice)
• Bank Details:
  – Bank Name
  – Branch
  – Branch Code
  – Account Type
  – Account Number
• Reason for refund
• Product name(s) being refunded

Please note:

• Refunds may take up to 7 working days to process.
• Depending on your bank, funds may take additional time to reflect.
• No cash refunds will be issued.

6. Essential Oils & Fragrance Products

Due to the subjective nature of scent:

• Fiddle Fig will not accept returns on essential oils or fragrance concentrates based on personal scent preference.
• This is because Scents may vary from batch to batch in colour, viscosity, and aroma.

We strongly recommend testing small batches before full production.

Any concerns must be raised before continuing further mixing or production.

7. Manufacturer Variations Disclaimer

Fiddle Fig is a supplier and not the manufacturer of certain products.

We are not responsible for flavour or aroma variations originating from manufacturers. Variations in colour, viscosity, or scent may occur between batches.

8. Important Conditions

• Original proof of purchase is required for all claims.
• Products must be returned complete with all original packaging and components.
• Damage occurring after delivery will void any refund.
• Failure to follow product instructions voids the refund
• You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
• shipping costs for the returns is at the customer’s expense.
• If a product is not what you ordered, kindly inform us immediately. We will then make arrangements for a replacement product to be sent to you, and for the incorrect product to be collected on our account.